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Samuel Wright
Samuel Wright

We Couldn’t Connect To The Update Service In Windows 10


Domain Name System settings can be changed in windows which can help us to download our updates. Also as Microsoft addressed that the outage was because of DNS, our recommendation would be to change the DNS settings to a relevant one.




We couldn’t connect to the update service in Windows 10



Now you can retry the Windows Update. If not you can move on to the next stepRun the Windows Update TroubleshooterWindows Update troubleshooter can help us a lot in this situation. Most of the time this step can help us with most of the windows problems. Running the windows troubleshooter can help by activating internet services or updating services that might be disabled.


  • These commands are going to turn Windows Services off. Once all the commands are turned off. You can enter these commands to rename SoftwareDistribution and Cartoon2 folders:ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old

  • From here, you can re-enter the following commands to restart the services that we stopped beforenet stop wuauserv net stop cryptSvc net stop bits net stop msiserver

Once these are restarted, now you can attempt to reinstall the windows update


Windows updates can sometimes be interrupted by Malware that may or may not be on your PC. These are known to impact Windows Update and prevent your PC from functioning properly. You can either use the windows defender or a Third Party Software.


I have a Windows 2016 server which when manually checking for updates from WSUS reports "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."


I found some info on how to force this to switch using local group policy editor, but this yielded frustrating results as the server then proceeded to connect, download and install a number of updates automatically bypassing my 'download and notify for install' setting on my GPO.


Since you have already tried restarting services, and checked connectivity. I can recommend the reset of Windows Update components, as it could be some sort of corruption of the components such as certificates or manifests that make the system unable to complete the connection. Additionally, extracting and posting the last 30-50 lines of WindowsUpdate.log could also help the community to identify more precisely the issue.


If Windows update couldn't connect to the update service, the culprit might be third-party antivirus software. So if you have installed one on your computer, it is recommended to disable it to fix the error.


Method 2. Run Windows update and network connection troubleshooters Fix it now! Fix it now! To repair damaged system, you have to purchase the licensed version of Reimage Reimage. Troubleshooters can explain why something is not working as intended. Since the issue might be related to internet connection stability, we recommend running the following troubleshooters:


I had Windows 10 version 1903 ever since that came out. Thankfully, I was able to update using the in place update to 20H2 yesterday after downloading the ISO file. I tried the update service again to no avail, same problem.


I have several severs, 2 of which are running Windows Server 2019. 1 of them is working fine, the other cannot receive updates. When I click on CHECK FOR UPDATES I receive this after about 5 minutes of waiting for it to connect:


This simple process involves running a set of commands in the command prompt so that all the essential Windows services are restarted on your Windows 10 PC. After executing all the commands, check if you can install pending updates.


I don't exactly know when the issues began (I don't often use the windows store, and all updates should be running automatically after hours). However, now when attempting to download a new app, I ran into problems.


Start windows into clean boot state and check for updates from settings -> update & security -> windows update and check for updates. This will fix the issue, download and install Windows updates if any third party application causing the issue.


Recently a number of users report this issue, Windows update not being able to connect to the Update Server and other Microsoft services not being able to connect to the Internet. After changing the DNS resolves the issue for them.


Hi I have 2 machines which will not update, both on windows 10 and when attempting to look for updates i get the "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."


This problem most probably occurs when the Windows temporary update folder (SoftwareDistribution folder) gets corrupted, Windows update service or its related service not running, security software blocking downloading updates, Windows system files get missing or corrupted, Or Your Internet connection disconnects frequently and more.


Again It may be possible that this is caused by an internet connection issue. Run the troubleshooter just to be sure. You can run the Internet troubleshooter, by following the same steps as from Settings > Update and Security > Troubleshoot > Internet Connections. Run the troubleshooter and let windows check and fix the problem for you.


As discussed before, the Corrupted update cache (SoftwareDistribution folder) mostly causes Windows Update-related problems. Clear the update cache files and let windows download fresh files from the Microsoft server which mostly fix almost every window update-related problem. To do this


This tutorial contains instructions to fix the following error in Windows 10 update: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."


Microsoft is aware of the above update problem and as it has announced at February 4, 2019: "The Windows Update service was impacted by a data corruption issue in an external DNS service provider global outage on January 29, 2019. The issue was resolved on the same day and Windows Update is now operating normally, but a few customers have continued to report issues connecting to the Windows Update service. We expect these issues will go away as downstream DNS servers are updated with the corrected Windows Update DNS entries".


I have a brand new installation of Windows Server 2016 WSUS server (Fully patched until 18-Dec-2016). My network consists of about 1000 client-side operating systems and 300 server-side. The clients range from Windows 7 to Windows 10 version 1607. The servers are from Windows Server 2008 to Windows Server 2016. Every computer can connect to WSUS and pull the updates except for Windows Server 2016.


Each time I check for updates on a Windows Server 2016, I get this error: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."


"We couldn't complete the updates, undoing changes" is a common error message that appears when Windows is unable to complete a software update. This can happen on Windows 10 and Windows 11 for a variety of reasons, including a lack of free space on your hard drive, a problem with the Windows Update service, or a problem with the software being updated.


You'll commonly see the error message "We couldn't complete the updates, undoing changes" while attempting to install Windows updates, or upon the first reboot after update installation. While the issue can't be tied to a single source, here are some of the most common causes:


Some users have reported success in resolving the "We couldn't complete the updates, undoing changes" error by deleting the SoftwareDistribution folder from their computer. This is a folder that stores temporary files related to Windows Updates, and can sometimes become corrupted and prevent updates from being installed.


Reboot your computer, and if the same error message appears after disabling automatic updates. If the error is eliminated, it would be wise to keep this service inactive. Remember to periodically check for new Windows updates manually in these cases!


We hope this article has helped you to fix the "We couldn't complete the updates, undoing changes" error. While the issue can be caused by a variety of things, it's usually pretty straightforward to resolve. If you're still having trouble with this error, feel free to contact us for assistance. We'd be happy to help!


@Ronald van Ackooij Did you get this solved? I also am having this issue with Mac users but with 1 host VM in 1 region. On Microsoft Remote Desktop 10.6.8 (1914) on macOS 10.15.7. I removed an application from an application group then re-added it because of a version update below is the only real error I can find in Insights. Client gets "Unable to connect" "We couldn't connect to the managed resource because of an orchestration error. If this keeps happening, contact your network administrator for assistance. Error code 0x5000056" . Also got this on an Android device but dong a workspace refresh corrected the issue.


If you have the task of regularly updating root certificates in an Internet-isolated Active Directory domain, there is a slightly more complicated scheme for updating local certificate stores on domain-joined computers using Group Policies. You can configure root certificate updates on user computers in the disconnected Windows networks in several ways.


To update root certificates in Windows 7, you must first download and install MSU update KB2813430 ( -us/topic/an-update-is-available-that-enables-administrators-to-update-trusted-and-disallowed-ctls-in-disconnected-environments-in-windows-0c51c702-fdcc-f6be-7089-4585fad729d6)


In a fresh Win 7 installation, if you do not allow windows auto updates, like i do since i do not want to install tons of useless and bugged crap , you have to indeed update manually some of your system files since they are old and miss some functions.


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